Privacy Policy

At Fresh Finance Group, we are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy Policy describes our current policies and practices concerning handling and using personal information.

 

WHAT INFORMATION DO WE COLLECT, AND HOW DO WE USE IT?

We will ask you for personal information when we assist you with your finance. We use the information you provide to help with your credit needs. We only provide your information to the companies you choose to deal with (and their representatives).

We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us, e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us you do not wish to receive electronic communications.

We may occasionally notify you about promotions, new services and special offers, events, or articles that interest you. We may send you regular updates by email or by post.

Please email us if you would rather not receive this information.

We may also use your information internally to help us improve our services.

 

WHAT IF YOU DON’T PROVIDE SOME INFORMATION TO US?

If you don’t provide us with complete information, we can not properly advise or assist you with your credit needs.

 

HOW DO WE HOLD AND PROTECT YOUR INFORMATION?

We strive to maintain your personal information’s reliability, accuracy and completeness and protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you.

 

WILL WE DISCLOSE THE INFORMATION WE COLLECT TO ANYONE?

We do not sell, trade, or rent your personal information to others.

We may need to provide your information to our credit licensee, e.g. for administration and supervision activities. We may also need to provide your information to contractors who supply services to us, e.g. mailings on our behalf. Or we may need to provide your information to other companies in a corporate sale, merger, reorganisation, dissolution or similar event. However, we will do our best to ensure that they protect your information the same way we do.

We may also provide your information to others if we are required to do so by law or under some unusual other circumstances which the Privacy Act permits.

 

HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.

If you wish to access or correct your personal information, please email us at info@freshfinancegroup.com.au.

We do not charge for receiving a request for access to personal information or for complying with a correction request.

 

YOUR CONSENT

By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

 

TELL US WHAT YOU THINK

We welcome your questions and comments about privacy. If you have any concerns or complaints, don’t hesitate to get in touch with us at info@freshfinancegroup.com.au.

 

COMPLAINTS

Internal Dispute Resolution

If you have a complaint, please let us know by email at info@freshfinancegroup.com.au